FAQs
HOW LONG DOES IT TAKE FOR AN ITEM TO BE SENT?
BLAIRARCHIBALD pieces are not kept in bulk therefore the majority of styles are made to order so the wait time depends on the item but generally it can take up to 2 weeks from order to dispatch. All products are express posted unless specified otherwise during checkout.
DO I NEED AN ACCOUNT TO PLACE AN ORDER
It is no required to purchase an item however by registering an account with us, you will be updated on any promotions, sales or changes to the online store. Once registered you won't have to re-enter your address details for shipping every time you place an order.
WILL A CERTAIN PRODUCT BE RESTOCKED?
BLAIRCHIBALD doesn't have a general rule regarding restocking - most styles can be re-made once out of season however fabric is subject to availability.
HAS MY ORDER BEEN SHIPPED YET?
When your order has been finalised, you will receive the tracking number via e-mail which you can use to track your item/s. If you wish to collect your order from the BLAIRARCHIBALD studio you can do so via the contact page prior to checkout and a date/time can be arranged.
WHY DOESN'T MY CREDIT CARD WORK?
BLAIRARCHIBALD accepts most credit cards however if there is an issue processing your particular credit card we offer the option to pay via Paypal which works in most other cases.
HOW DO I RETURN AN ITEM?
Please visit the Terms + Conditions page for more information.