Terms & conditions for BLAIR ARCHIBALD STUDIOS
- Updated 2017.10.02
By approving these terms and conditions thus confirming your order, a binding agreement is entered into. When we receive your order, you will receive an automatic confirmation via e-mail that details your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms outlined in the confirmation, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing an order with BLAIRARCHIBALD.
We offer two payment methods and one method for Australian residents :
Credit / Debit Cards - we accept Visa and Mastercard. When paying by card you will be asked to enter the card number, the expiry date (or period of validity) and the CVC code located on the back of the card. We do not store card details after a transaction has been carried out.
Paypal - Paypal allows secure payment with you credit / debit card. You will be redirected to Paypal to finalize your order when checking out. More information is available at www.paypal.com.
Payment on premises (Australian Residents only) - If you are living / visiting Melbourne you have the option of paying in person at our city studio. You'll find the details on our contact page. (Note: date / time will have to be negotiated prior to picking up an order).
Prices do not include delivery fee. We retain the right to adjust incorrect prices. Prices are shown in Australian Dollars by default however we have listed a selection of currencies that we support which you can find at the bottom right hand corner of the screen. Selecting an alternative currency will automatically adjust the prices based on the current exchange rate. BLAIRARCHIBALD is linked to www.xe.com which refreshes the exchange rate for prices on the site twice a day. The currency you select will be synced with your most recent visit and will become the default currency for your browser while shopping with us.
In some instances fabric may become unavailable for certain styles in which case a substitute fabric is sourced and should a style not be available for purchase in the fabric advertised then images of a substitute fabric will be sent to the customer via e-mail. The composition, handle and weave will be as close to the original as possible however colours may vary slightly. Styles that may have a fabric subject to change are outlined in their product descriptions.
CUSTOMS & IMPORT CHARGES
Any customs or duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office to find out the current charges before you order so you are not surprised by charges you weren't expecting.
When your order leaves our studio you will receive a tracking number which you can use to track you order.
Orders are shipped using DHL Australia or Realtime Express.
DHL - orders are fully insured by DHL. A physical street address and signature are required upon delivery. DHL do not deliver to P.O Box addresses. Transit times vary between 3-4 days and occasionally up to a week depending on the destination. Once you have received a tracking number for your order you can track it at www.dhl.com.au
Realtime Express (Only for delivery within Australia) - Orders are insured by BLAIRARCHIBALD. Realtime Express do not deliver to P.O Box addresses. A physical address and signature are required upon delivery. Transit times are between 1-2 working days up to a week. If orders are place with us after 3pm weekdays (GMT: Melbourne) the booking will be transferred to the next business day. Once you have received a tracking number for you order you can track it at www.realtimeexpress.com.au
As shipping costs will vary between countries and distances, we have not attached any shipping costs to the products however you will find a shipping calculator on the shopping cart page below the Paypal button. NOTE: This is an estimated shipping calculator and may not reflect the exact price for shipping but will be very close to the final cost.
DELIVERY TIMES & COSTS
Goods will be dispatched on regular business days. Occasionally orders can be picked up from the studio on weekends however this will have to be arranged at least 3-4 days in advance. Please note that any delivery charges will not include import costs that may be due when the package reaches the country of destination.
RETURNS & EXCHANGES
Please choose carefully as BLAIRARCHIBALD will only offer a refund if the product delivered differs from that of what is advertised on the storefront or is faulty. The package may be opened and inspected however all tags must remain on the garment and must not display any signs of wear or damage. Please note that you are responsible for the product until it reaches us. Be sure to send the package with the dispatch number to us so we can track it. An exchange or refund will only be offered once the item/s have reached the BLAIRARCHIBALD studio. Once the item arrives we will contact you to confirm delivery and undergo a quality control check. We will then either provide a refund or freeze payment on the item/s until you have selected another item in which to exchange it for. Products may only be exchanged for other products from BLAIRARCHIBALD. NB: If you wish to make an exchange contact us to reserve another product/size. There is no refund or exchange on special items, custom orders or sale items.
HOW TO MAKE A RETURN
Items can be returned within 14 days of receiving your order. When returning goods by post please ensure you enter your details in the returns form that will be attached to your oder upon delivery. If you did not receive a returns form or you loose it please contact us. NOTE: You are responsible for the product until it reaches us including cost of freight.
Please send any faults or returns to the following address:
Blair Archibald Studios
3 / 393 Barkly Street
We have the right to assert force majeure in the event war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to our expectation, occur, we will attempt to notify you.
The BLAIRARCHIBALD brand and registered domain (including www.blairarchibald.com) is owned by Blair Archibald Studios. The company is registered in Australia. The registered ABN (Australian Business Number) is: 84490856471